Refunds

Credits you have bought but not yet used can be refunded through the payment provider, subject to its published terms. A confirmed refund removes the matching unused credits from that specific purchase and leaves your other credits untouched. Because credits are prepaid and one-time, a refund applies to the credits from a given order rather than to your balance as a whole.

If your resume and prep fail to generate for a technical reason, the credit is not consumed, so nothing is lost — you can open the job and retry at no extra cost. Retries and failed attempts never draw down your credits. If retrying still does not work, use the Contact page and we will investigate.

If something goes wrong that we can only partially fix, we prefer to restore a service credit, clearly explained, so you can generate your resume and prep again rather than lose value. A service-credit restoration is a credit to use in the service, not a cash refund. Where a service credit is not a fair remedy, we will discuss the right resolution with you.

If you bought credits by mistake or were charged twice for the same order, use the Contact page with the order reference and we will look into it promptly. Provider-confirmed refunds are processed against the specific order concerned. Please do not try to pay again if a payment looks pending — check your credits page first, as duplicate charges are usually resolved without a second payment.

The fastest way is the Contact page: give the email you sign in with, so we can find your account, its orders and its jobs. Please include the order reference for the purchase in question. We will confirm what we can do and, where a refund applies, start it with the payment provider.

Approved refunds are returned to your original payment method through the payment provider — we cannot send refunds by another route. The time to appear on your statement depends on the provider and your bank, and is usually a few business days. We will confirm when a refund has been submitted so you know what to expect.

Credits already used to deliver a completed resume and prep are generally not refundable, because the work and cost have been incurred. Dissatisfaction with wording alone is usually addressed with your two included revision passes rather than a refund. We still review genuine problems case by case and will make things right where the service fell short.

If you think a charge is wrong, please contact us first — a message through the Contact page is almost always faster than a bank chargeback and lets us fix the problem directly. Opening a chargeback can lock the order while the provider investigates, which delays any resolution. We keep clear records of orders and deliveries and will work with you and the provider to sort out any genuine billing issue.