Support

To contact us, use the Contact page. Choose a topic, describe what happened (up to 2,000 characters) and send it; you don’t need to be signed in. We reply by email to the address you give, so use the one you sign in with if it’s about your account.

Contact support

Send us a message about your account, credits, a job or a bug.

Common questions

• Your resume and prep failed to generate — your credit was not used; open the job and retry.

• A download link expired — re-download from the job; links are short-lived for security.

• A payment is pending — check the credits page; never pay twice.

• A refund or a duplicate charge — send the order reference through the Contact page.